Integrate with SHOPLINE

impact.com's plugin for SHOPLINE makes it easy to recruit, track, and manage partners that want to promote your online store without needing coding knowledge. Follow this step-by-step guide to learn about the integration process.

Check before integrating

impact.com will complete several integration steps on your behalf. Check with your implementation engineer to ensure that the following configuration steps have been completed: Event Type, Gateway Tracking, General Tracking.

Add impact.com to SHOPLINE

Follow the steps below to install impact.com's plugin to your SHOPLINE store.

Install impact.com's plugin

Navigate to the impact.com app page in the SHOPLINE App Store, then select Install.
This will take you to your SHOPLINE store. Log in if you haven't already, then select Authorize and install on the screen that follows.
Once installed, you should see the Account Settings tab, where you can enter your impact.com account details, including the Impact Account SID, Impact Auth Token from your legacy token, and your Universal Tracking Token.
Next, depending on your program type, select either the Performance Settings or Creator Settings tab. Then complete the required fields, including your Program Id, Sale and Subscriptions Tracker, and Recurring Subscription Tracker.

Field reference

Account settings

Field	Description
Impact Account SID *	In the impact.com platform, navigate to your API Credentials to find your Account SID.
Auth Token *	In the impact.com platform, navigate to your API Credentials to find your Auth Token.
Universal Tracking Tag (UTT)	In the impact.com platform, navigate to your UTT and copy the entire unique code snippet.

Performance & Creator settings

Field	Description
Program ID *	Enter your Program ID value. To find this value, select your brand name in the top-left corner of the impact.com app. Your Program ID is the numerical value under the program name.
Sale and Subscriptions Tracker *	In the impact.com platform, navigate to your Event Types. Copy the number in parenthesis next to the name of the event type.
Recurring Subscriptions Tracker *	In the impact.com plugin, click on the link below the Recurring Subscriptions Tracker field for more information.

End-to-End testing

Once the impact.com app is fully installed, you can begin end-to-end testing to ensure everything is working properly. Learn how to proceed with End-to-End Testing.

Troubleshooting

My test conversion isn't appearing in impact.com

If your test conversion isn't appearing, check the following:

You accessed your SHOPLINE store using the test partner tracking link in Step 5. If you don't use this link, the conversion won't be credited to your test partner and may not appear.
You've waited at least 30 minutes since the test conversion occurred in your SHOPLINE store. Conversion reporting can take up to 2-4 hours during peak times — consider checking back later in a few hours.
Your Event Type ID in SHOPLINE exactly matches the Event Type ID in impact.com.

You can use the OrderId (OID) Lookup tool to search for the SHOPLINE Order ID of the test order.

Modifications & reversals

Important: Always make sure to modify and/or reverse orders in SHOPLINE first, then check it was modified/reversed in impact.com. Actions you modify or reverse in impact.com will not be sent to SHOPLINE.

Uninstall the plugin

Navigate to the impact.com Affiliate Marketing plugin on your apps list.
Then, select the ellipsis (three horizontal dots) icon, and select App Removal.