# Integrate with BigCommerce

[**impact.com's plugin**](https://www.bigcommerce.com/apps/impact-partnership-cloud/) for BigCommerce makes it easy to recruit, track, and manage partners that want to promote your online store. Our BigCommerce app is a quick plug-and-play solution to integrating impact.com with your website without needing coding knowledge or extensive developer help. Follow this step-by-step guide to learn about the integration process.

## Prerequisites

* One (1) Event Type tracking online sales (no recurring subscriptions).
* A store *Landing Page* that is hosted by BigCommerce (not externally).
* A store that uses a *Stencil* theme (*Blueprint* themes are not supported).

## Check before integrating

impact.com will complete several integration steps on your behalf. Check with your implementation engineer to ensure that the following configuration steps have been completed: *Event Type*, *Gateway Tracking*, *General Tracking*.

## Add impact.com to BigCommerce

This instruction set covers installing [impact.com's plugin](https://www.bigcommerce.com/apps/impact-partnership-cloud) to your BigCommerce store.

### Install impact.com's plugin

1. Navigate to the impact.com app page in the BigCommerce App Store, then select **Get This App**.

<div data-with-frame="true"><figure><img src="/files/9elpqIkKJxTSvd757lnZ" alt="" width="563"><figcaption></figcaption></figure></div>

2. Log in to your BigCommerce account (if you haven't already) and select **Install**.

<div data-with-frame="true"><figure><img src="/files/znEEXHAV6hxjZlnlObRS" alt="" width="563"><figcaption></figcaption></figure></div>

3. The installation process requires your agreement to access that impact.com needs. After agreeing to the terms and conditions, select **Confirm**.

<div data-with-frame="true"><figure><img src="/files/NvgTytjkTJQUOv410C5G" alt="" width="563"><figcaption></figcaption></figure></div>

4. Add your impact.com account information in the relevant fields:

<div data-with-frame="true"><figure><img src="/files/zyqcJ6sztGv1NrLvQ8s0" alt="" width="563"><figcaption></figcaption></figure></div>

<table><thead><tr><th width="188.421875">Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Impact Account SID *</strong></td><td>In the impact.com platform, from the top navigation bar, select <img src="/files/qPLiENtq33ewHc3tmEP4" alt=""> <strong>[User profile] → Settings →</strong> <a href="https://app.impact.com/secure/advertiser/api/fr/api-access-tokens-ui.ihtml"><strong>API</strong></a> and copy your Account SID.</td></tr><tr><td><strong>Auth Token *</strong></td><td>In the impact.com platform, from the top navigation bar, select <img src="/files/qPLiENtq33ewHc3tmEP4" alt=""> <strong>[User profile] → Settings →</strong> <a href="https://app.impact.com/secure/advertiser/api/fr/api-access-tokens-ui.ihtml"><strong>API</strong></a> and copy your Auth Token.</td></tr><tr><td><strong>Program ID *</strong></td><td><p>Enter your <strong>Program ID</strong> value. To find this value, select your brand name in the top-left corner of the impact.com app. Your <strong>Program ID</strong> is the numerical value under the program name.</p><p><br><img src="https://files.readme.io/2edc9a646ec0744579c7d80854773dc742f408e01c48224be1fb9756c4d524f0-program_id.png" alt=""></p></td></tr><tr><td><strong>Sales and Subscriptions Tracker *</strong></td><td>In the impact.com platform, from the top navigation bar, select <img src="/files/UDyrrRTGbHJFFllCZxyw" alt=""> <strong>[User profile] → Settings →</strong> <a href="https://app.impact.com/secure/advertiser/tracking-settings/actiontracker/view-actiontracker-flow.ihtml"><strong>Event Types</strong></a>. Copy the number in parenthesis next to the name of the event type.</td></tr></tbody></table>

5. Select **Save**. You'll receive confirmation that impact.com has been installed, after which you can begin end-to-end testing.

### End-to-End Testing

Once the impact.com app is fully installed, you can begin end-to-end testing to ensure everything is working properly. Learn how to proceed with [End-to-End Testing](/integration-guides/end-to-end-tests.md).

### Troubleshooting

<details>

<summary>My test conversion isn't appearing in impact.com</summary>

If your test conversion isn't appearing, check the following:

* You accessed your BigCommerce store **using the test partner tracking link** in Step 5. If you don't use this link, the conversion won't be credited to your test partner and may not appear.
* You've waited at least 30 minutes since the test conversion occurred in your BigCommerce store. Conversion reporting can take up to 2-4 hours during peak times — consider checking back later in a few hours.
* Your Event Type ID in BigCommerce *exactly matches* the Event Type ID in impact.com.
* [Use the OrderId (OID) Lookup tool](https://help.impact.com/en/support/solutions/articles/155000000121) to search for the BigCommerce Order ID of the test order.

</details>

## Modifications & Reversals

{% hint style="warning" %}
**Important:** Always make sure to modify and/or reverse orders in **BigCommerce** first, then check it was modified/reversed in impact.com. Actions you modify or reverse in impact.com **will not be sent** to BigCommerce.
{% endhint %}

BigCommerce offers support in their Help Center—you can follow the links below to learn how to edit and refund orders in BigCommerce:

* [Editing an Order](https://support.bigcommerce.com/s/article/Editing-an-Order)
* [Processing Refunds](https://support.bigcommerce.com/s/article/Processing-Refunds)


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