# Integrate with SHOPLINE

[**impact.com's plugin**](https://apps.shopline.com/detail/imapct_com) for SHOPLINE makes it easy to recruit, track, and manage partners that want to promote your online store without needing coding knowledge. Follow this step-by-step guide to learn about the integration process.

### Check before integrating

impact.com will complete several integration steps on your behalf. Check with your implementation engineer to ensure that the following configuration steps have been completed: *Event Type*, *Gateway Tracking*, *General Tracking*.

### Add impact.com to SHOPLINE

Follow the steps below to install [impact.com's plugin](https://apps.shopline.com/detail/imapct_com) to your SHOPLINE store.

### Install impact.com's plugin

1. Navigate to the impact.com app page in the SHOPLINE App Store, then select **Install**.

<div data-with-frame="true"><figure><img src="/files/oE7rI1cmY5Y5o8UMgGH5" alt="" width="563"><figcaption></figcaption></figure></div>

2. This will take you to your SHOPLINE store. Log in if you haven't already, then select **Authorize and install** on the screen that follows.

<div data-with-frame="true"><figure><img src="/files/YulOEryg99JpiczRLGXP" alt="" width="563"><figcaption></figcaption></figure></div>

3. Once installed, you should see the *Account Settings* tab, where you can enter your impact.com account details, including the *Impact Account SID*, *Impact Auth Token*, and your *Universal Tracking Tag*.

<div data-with-frame="true"><figure><img src="/files/AxQELZ2y5YaE0kk1Wali" alt="" width="563"><figcaption></figcaption></figure></div>

4. Next, depending on your program type, select either the *Performance Settings* or *Creator Settings* tab. Then complete the required fields, including your *Program ID*, *Sale and Subscriptions Tracker*, and *Recurring Subscriptions Tracker*.

<div data-with-frame="true"><figure><img src="/files/LijSuUgC8cgKNAc3vl11" alt="" width="563"><figcaption></figcaption></figure></div>

### Field reference

{% tabs %}
{% tab title="Account settings" %}

<table><thead><tr><th width="293.41796875">Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Impact Account SID *</strong></td><td>In the impact.com platform, navigate to your <a href="https://help.impact.com/en/support/solutions/articles/155000004762-manage-api-access-tokens-as-a-brand">API Credentials</a> to find your Account SID.</td></tr><tr><td><strong>Auth Token *</strong></td><td>In the impact.com platform, navigate to your <a href="https://help.impact.com/en/support/solutions/articles/155000004762-manage-api-access-tokens-as-a-brand">API Credentials</a> to find your Auth Token.</td></tr><tr><td><strong>Universal Tracking Tag (UTT) *</strong></td><td>In the impact.com platform, navigate to your <a href="https://app.impact.com/secure/advertiser/fr/general-tracking-settings.ihtml">UTT</a> and copy the entire unique code snippet.</td></tr></tbody></table>
{% endtab %}

{% tab title="Performance & Creator settings" %}

<table><thead><tr><th width="290.80078125">Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Program ID *</strong></td><td><p>Enter your <strong>Program ID</strong> value. To find this value, select your brand name in the top-left corner of the impact.com app. Your <strong>Program ID</strong> is the numerical value under the program name.</p><p><br><img src="https://files.readme.io/2edc9a646ec0744579c7d80854773dc742f408e01c48224be1fb9756c4d524f0-program_id.png" alt="Program ID"></p></td></tr><tr><td><strong>Sale and Subscriptions Tracker *</strong></td><td>In the impact.com platform, navigate to your <a href="https://help.impact.com/en/support/solutions/articles/155000000011-how-do-i-find-my-event-type-id-s-">Event Types</a>. Copy the number in parenthesis next to the name of the event type.</td></tr><tr><td><strong>Recurring Subscriptions Tracker *</strong></td><td>In the impact.com plugin, select the link below the <strong>Recurring Subscriptions Tracker</strong> field for more information.</td></tr></tbody></table>
{% endtab %}
{% endtabs %}

### End-to-End Testing

Once the impact.com app is fully installed, you can begin end-to-end testing to ensure everything is working properly. Learn how to proceed with [End-to-End Testing](/integration-guides/end-to-end-tests.md).

### Troubleshooting

<details>

<summary>My test conversion isn't appearing in impact.com</summary>

If your test conversion isn't appearing, check the following:

* You accessed your SHOPLINE store [**using the test partner tracking link**](https://integrations.impact.com/impact-brand/docs/end-to-end-tests) in Step 5. If you don't use this link, the conversion won't be credited to your test partner and may not appear.
* You've waited at least 30 minutes since the test conversion occurred in your SHOPLINE store. Conversion reporting can take up to 2-4 hours during peak times — consider checking back later in a few hours.
* Your Event Type ID in SHOPLINE *exactly matches* the Event Type ID in impact.com.

You can use the [OrderId (OID) Lookup tool](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/multi-program-reports/orderid-lookup-report) to search for the SHOPLINE Order ID of the test order.

</details>

### Modifications & reversals

{% hint style="warning" %}
**Important:** Always make sure to modify and/or reverse orders in SHOPLINE first, then check it was modified/reversed in impact.com. Actions you modify or reverse in impact.com will not be sent to SHOPLINE.
{% endhint %}

### Uninstall the plugin

1. Navigate to the **impact.com Affiliate Marketing** plugin on your apps list.
2. Then, select the ellipsis (three horizontal dots) icon, and select **App Removal**.

<div data-with-frame="true"><figure><img src="/files/X9pYPxEXfFW8LfyViQ6u" alt="" width="563"><figcaption></figcaption></figure></div>


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