impact.com's plugin for BigCommerce makes it easy to recruit, track, and manage publishers that want to promote your online store. Our BigCommerce app is a quick plug-and-play solution to integrating impact.com with your website without needing coding knowledge or extensive developer help. Follow this step-by-step guide to learn about the process and integrate.

Prerequisites

One (1) Event Type tracking online sales (no recurring subscriptions).
A store Landing Page that is hosted by BigCommerce (not externally).
A store that uses a Stencil theme (Blueprint themes are not supported).

Check before integrating

impact.com will complete several integration steps on your behalf. Check with your implementation engineer to ensure that the following configuration steps have been completed: Event Type, Gateway Tracking, General Tracking.

Add impact.com to BigCommerce

This instruction set covers installing impact.com's plugin to your BigCommerce store.

Install impact.com's plugin

Navigate to the impact.com app page in the BigCommerce App Store, then select Get This App.
Log in to your BigCommerce account (if you haven't already) and select Install.
The installation process requires your agreement to access that impact.com needs. After agreeing to the terms and conditions, select Confirm.
Add your impact.com account information in the relevant fields:

Field	Description
Impact Account SID *	In the impact.com platform, navigate to your API Credentials to find your Account SID.
Auth Token *	In the impact.com platform, navigate to your API Credentials to find your Auth Token.
Program ID *	In the impact.com platform, select your account name in the upper-left corner and copy the gray numeric string below your program name in the right column.
Sale and Subscriptions Tracker *	In the impact.com platform, navigate to your Event Types. Copy the number in parenthesis next to the name of the event type.
Universal Tracking Tag (UTT)	In the impact.com platform, navigate to your UTT and copy the entire unique code snippet.

Select Save. You'll receive confirmation that impact.com has been installed, after which you can begin end-to-end testing.

End-to-End Testing

Once the impact.com app is fully installed, you can begin end-to-end testing to ensure everything is working properly. Learn how to proceed with End-to-End Testing.

Troubleshooting

My test conversion isn't appearing in impact.com

If your test conversion isn't appearing, check the following:

You accessed your BigCommerce store using the test partner tracking link in Step 5. If you don't use this link, the conversion won't be credited to your test partner and may not appear.
You've waited at least 30 minutes since the test conversion occurred in your BigCommerce store. Conversion reporting can take up to 2-4 hours during peak times — consider checking back later in a few hours.
Your Event Type ID in BigCommerce exactly matches the Event Type ID in impact.com.
Use the OrderId (OID) Lookup tool to search for the BigCommerce Order ID of the test order.

Modifications & Reversals

Important: Always make sure to modify and/or reverse orders in BigCommerce first, then check it was modified/reversed in impact.com. Actions you modify or reverse in impact.com will not be sent to BigCommerce.

BigCommerce offers support in their Help Center—you can follow the links below to learn how to edit and refund orders in BigCommerce: