Chargebee is a subscription billing and revenue management platform. impact.com B2B brands are often running Performance programs to drive new subscription sign-ups and reward partners based on recurring payments from the sign-ups.

If you're using Chargebee, you can configure an integration to report subscription events and refunds directly to your program on impact.com.

How it works

1. On your website (or store), you'll implement a script that captures an impact.com Click ID (irclickid) value from the user's landing page query string, then create a custom field in Chargebee account for the Click ID value.
2. You'll then generate a read-only Chargebee API key for impact.com to use.
3. You'll provide the Chargebee API key for impact.com via our partner integration portal, which will generate URLs for the webhooks.
4. Once authenticated, the integration uses Event Webhooks to capture subscription events and refund events from Chargebee and send them to your impact.com account.

Check before integrating

impact.com will complete several integration steps on your behalf. Check with your implementation engineer to ensure that the following configuration steps have been completed: Event Type, Gateway Tracking, General Tracking.

Configure a Chargebee custom field for the Click ID

Create an `impact_click_id` field and add it to the subscription as a custom field.
1. Log in to your Chargebee account.
2. In the left navigation menu, select Settings → Configure Chargebee.
3. In the Advanced section, select Custom fields.
   
4. At the top of the screen, use to dropdown to select Custom fields for your Subscription, then select Single line text.
   
5. For Field Label, enter impact_click_id.
6. Leave all other fields to their default values and select Save to site.
   

💡 Example

The example below indicates the JavaScript to add to your subscription checkout page to ensure that every >new subscription record gets the impact_click_id value added to the subscription custom field:

1 <script type="text/javascript">
2  (function() {
3    const cbInstance = Chargebee.init({ site: "<site_subdomain>" });
4    const checkoutButtonElement = document.querySelectorAll("[data-cb-type=checkout]")[0];  
5    const product = cbInstance.getProduct(checkoutButtonElement);
6    ire('generateClickId', function(clickId) {
7      product.setCustomData({ cf_impact_click_id: clickId });
8    });
9 })();
10</script>

⚠️

Multiple checkout buttons?

If you have multiple checkout buttons on the same page, you’ll have to loop through the array returned by document.querySelectorAll("[data-cb-type=checkout]") function instead of selecting the first position. In each iteration, you must set the impact_click_id for the product.

Integration setup

Step 1: Create a Chargebee API key

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📘

Chargebee API Keys

Refer to Chargebee Docs to learn how to create a read-only API key, or follow the steps below.

1. In the left navigation menu of your Chargebee account, select Settings → Configure Chargebee.
2. Next to API Keys and Webhooks, select API keys.
3. On the API Keys and Webhooks screen, select Add API Key.
4. In the Create an API Key modal, select Read-Only Key.
5. For the next step, select All, name the key Impact, then select Create Key.

Step 2: Configure the integration

1. Access the impact.com impact.com Integration Partner Portal.
2. On the dashboard under Platforms, select Chargebee.
3. On the login screen, enter your impact.com API Account SID & Auth Token.
   • Refer to the callout below for your Account SID & Auth Token.
   
   
4. Enter your impact.com info in the fields.
   • Refer to the callout below for your Account SID & Auth Token.
   
   
5. Select Submit.
   • The portal will display the information you submitted and generate two Execution URLs — one for conversions, and other for refunds. Save your execution URLs somewhere safe — you'll need add these to your Chargebee account.
   

📘

impact.com Account Info Cheat Sheet

Not sure what your account info is? Refer to the table below:

Required info	impact.com account info	Description
Account SID	My Account Username	In impact.com, navigate to [Menu] → Settings → API to find your Account SID. Copy the full case-sensitive value.
Auth Token	My Auth Token	In impact.com, navigate to [Menu] → Settings → API to find your Account SID. Copy the full case-sensitive value.
Program ID	My Program ID	Your impact.com Program/Campaign identifer.
Event Type ID	My Sale Event ID	Your impact.com Event/Action tracking identifier.
Recurring Tracker ID	My Recurring Sale Event ID	Your impact.com recurring subscription Event/Action tracking identifier.

Step 3: Create Chargebee webhooks

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Create a webhook for "Payment Succeeded"

1. In the Chargebee navigation menu, select Settings → Configure Chargebee.
2. Go to the API Keys and Webhooks section, then select Webhooks.
3. On the Webhooks screen, select Add Webhook.
4. For Webhook Name, input Impact Conversion Webhook.
5. For Webhook URL, input the Execution URL for Conversions you received from the integration partners portal.
6. Ensure Protect webhook URL with basic authentication is [Off].
7. For API version, select Version 2.
8. For Events to Send, use the dropdown to select Payment Succeeded.
9. Leave the remaining options [Off], then select Create.


Create a webhook for "Payment Refunded"

1. In the Chargebee navigation menu, select Settings → Configure Chargebee.
2. Go to the API Keys and Webhooks section, then select Webhooks.
3. On the Webhooks screen, select Add Webhook.
4. For Webhook Name, input Impact Conversion Webhook.
5. For Webhook URL, input the Execution URL for Refunds you received from the integration partners portal.
6. Ensure Protect webhook URL with basic authentication is [Off].
7. For API version, select Version 2.
8. For Events to Send, use the dropdown to select Payment Refunded.
9. Leave the remaining options [Off], then select Create.


⚠️

Note

You can enable the Exclude card information from webhook call as this will not impact the tracking integration.

Conversion and Refund Reporting

Payment Succeeded

When a Payment Succeeded event takes place in Chargebee, the request is sent to impact.com with the following data mapping:

impact.com Parameter	Chargebee
CampaignId	taken from integration settings
ActionTrackerId	taken from integration settings
IntegrationSource	Impact_Chargebee_Plugin
ClickId	content.subscription.cf_impact_click_id
EventDate	timestampToISO(invoice.finalized_at)
OrderId	content.invoice.id
CustomerId	content.customer.id
OrderPromoCode	content.invoice.discounts[0]
CurrencyCode	content.transaction.currency_code
CustomerEmail	content.customer.email
ItemSku{i}	content.invoice.line_items[].entity_id
ItemCategory{i}	content.invoice.line_items[].quantity
ItemQuantity{i}	content.invoice.line_items[].description
ItemSubTotal{i}	Calculated from various attributes

Payment Refunded

When a Payment Refunded event takes place, a request will be sent to impact.com. After one hour has passed (to ensure a valid initial conversion), impact.com will process the refund request, with the following data mapping:

impact.com Parameter	Chargebee charge.refund parameter
EventTypeId	taken from integration settings
Reason	OTHER
ItemSku{i}	content.credit_note.line_items[].entity_id
ItemQuantity	Calculated from various attributes
ItemSubtotal	Calculated from various attributes
OrderId	content.invoice.id